Awesome that you wanna be a member! Now you’ll get an extra personal shopping experience, the ability to save your favorites, receive personalized deals, follow your orders, and much more. And the best part? It’s totally free! To kick things off, we ask that you read through and accept these membership terms. They apply to everyone who wants to create an account with us.
Registration and Membership
In order to create an account with us, you must be at least 18 years of age or have consent from your legal guardian. Membership is personal and cannot be transferred or shared with anyone. You can only have one (1) membership at Nelly.com. You are responsible for ensuring the accuracy of the information you provide. If it is discovered that false information was provided during registration, your account can be deleted as a result. Be cautious with your login information and handle it with care. As a member, you are the primary person responsible for your login information. You are considered liable for the payment of all orders placed with your account. By accepting these terms and conditions, you agree not to abuse the Site or your membership through the sending of spam, viruses or other means. Nelly NLY AB/Nelly.com has the right to review your membership account when violation of these terms is suspected. Members who do not adhere to these terms can have their membership terminated without warning.
Benefits of Membership
Nelly.com membership provides advantages in various forms, including taking part in a wide range of promotions, product discounts and the accumulation of NLY Points to receive even better discounts and offers.
As a member, you gain access to My Pages. There, you have the ability to save favorites and see your order history and invoices. You also receive a customized experience on the Site with relevant product recommendations, specialized benefits and offers based on your purchases and use of the Site. Members can, on occasion, even be offered particularly simple return processing. The selection can be based on purchase and return history.
Our usual method of communication is via e-post and other digital channels, such as advertising on our own and external websites (for ex: Facebook), but we do also communicate via sms and post mail. You can log into My Pages and update your contact information or other settings to customize which communication you receive from us and when. Please note we are unable to help with limitations or changes related to social networking channels. In those cases, preferences must be specified through the settings of respective account.
Points and Bonuses - NLY Points
NLY Points are a type of point/bonus you can accumulate through integration with our Site or participating in various activities and promotions. It is also possible to receive NLY Points as a gift from us. NLY Points work just like a discount code. Simply specify how many points you intend to use at checkout and the savings will be automatically applied to your order. 1 NLY Point is worth 1 €. They work just like product discounts and do not cover shipping fees or other administrative costs. You are welcome to combine your NLY Points with other promotional codes. The length of time for which NLY Points are valid varies. More information about this can be found on My Pages.
Your membership is ongoing, but you can cancel your membership at any time by contacting our customer service. If you choose to terminate your membership, any NLY Points you have will eventually be removed. If you have not logged in, placed an order or been active with us in any way (through contact with customer service, for example) for 36 months, your membership will be automatically terminated. Your membership can also be cancelled, by us, if you violate the membership terms or misuse your membership in any way.
Changes to Membership Terms
NLY has the right to make changes to these membership terms at any time. All changes to these membership terms will be published on the Site or sent out via e-mail. As a result, NLY recommends that you regularly stay up-to-date with the Site to ensure you're aware of changes to the membership terms.
Processing of Personal Information
Contact and Queries
If you have any questions about membership, you are always welcome to contact our customer service here.