Customer service women - NELLY.COM

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Payment

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Has my order been processed?

You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.

The purchase did not go through, but has it made a reservation anyway?

A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.

When will I receive reimbursement for my return?

You will receive the refund on your card within 5 working days, counted from the date you received the return confirmation email. The refund will be made to the same card that was used for purchase.

Debit Cards

  • No charge
  • Visa or MasterCard
  • €4,95 return postage

We currently accept only VISA and MasterCard. When you pay with a debit card, the transaction is processed by our payment partner, Adyen, to ensure fast and secure payment.

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