We deliver as usual, so that everyone can get some Nelly-love, especially now ❤
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Delivery time is 3-5 working days (Mon-Fri) from the day you receive handler confirmation. The tracking number can be found in the dispatch confirmation email. You can use the tracking number to track the shipment on DHL's website. Depending on its size, orders can be left in your mailbox or a nearby access point.
If you have not received your order confirmation shortly after you placed your order, it could mean something has gone wrong with your purchase. Log in to My Page to see the status of your order. Go to "My Orders", search for the order and double check that everything looks okay. It may also be that there is a spelling mistake in the email addres. In that case, kindly contact our customer service.
If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. We recommend you place a 'Size Monitor' on the item. You will be refunded for the cancelled items in the usual manner.